Website Care Packages
The health of your website should be the least of your worries. With our Website Care Package, we will monitor and update your website, while you focus on growing your business.
Why Your Website REQUIRES Tender Loving Care?
Your website is a lot like your car, you've invested a lot into it and it's important that you keep it maintained for it to continue to run smoothly. Our Website Care Packages give you peace of mind by keeping your site up to date, backed up, and secure.
Updates are critical to the health and longevity of your site, and the easiest way to keep your site secure is to keep it updated.
Instead of spending hours learning how to back up your site, dealing with a hacked server, or figuring out why your website is down, take advantage of our Website Care Packages.
How Do Sites Get Hacked?
Many small-business sites become easy targets because Web Maintenance is not on the web owner's to-do list. The good news is that our Website Care Packages offer a simple, cost-effective way to protect your website. These packages are ideal for web owners that don't have the time or expertise to adequately protect their websites against security vulnerabilities.
Features Included In Our Website Care Packages
Hosting and Domain Registration
If you're in need of hosting, we offer reliable, fast and secure hosting for your website needs. Each hosting account comes with 1 free domain of your choice and 3 matching email addresses.
Need a picture changed? Need to update content on your website? Want to change the way a page looks? No problem. With our Basic, Tender and Ultimate Website Care Packages, website updates are included.
Software & Security Maintenance
Each month we perform our maintenance service checklist to keep your website secure and running smoothly. This includes software updates, security scans, and website performance optimization. All of this is detailed in a monthly email report.
Quick Restore if Anything Goes Wrong With Your Site
Regular updates across WordPress’ core, themes, and plugins are a fact of life. Automated backups are like a protection of your investment. If a plugin update should take your site down, if you or a teammate made unwanted updates to your content, or if a hacker targets your site, we will have a freshly saved copy of your database, which is critical to reversing the damage and getting your site back up and running well in no time.
Malware can be on your website for months without you even noticing. You need to be vigilant, proactive, and check regularly for malware and known vulnerabilities. That’s where our Security Monitoring comes in.
Here are some common questions about the Website Care Packages
Do you host websites?
Yes, we provide hosting. It comes automatically with any of our Website Care Packages, or you can order hosting separately. Hosting accounts come with 3 email accounts and cPanel.
What happens if my website goes down, is hacked, breaks, etc.?
The purpose of our Website Care Packages is to prevent such things from happening, so ideally this won’t be the case. However, software as a whole is imperfect and things do break, servers do go down. In that situation, we’ll be notified and investigate as soon as possible. We can’t promise that you won’t get hacked, but we do everything we can to prevent that, and will be ready to restore your site back to normal. If you are signed up for one of our Basic, Tender or Ultimate Care Packages, we will fix your site at no additional charge. However, if you are signed up for the Mini Care package, there would be a $225 charge to clean your site and get it back in working order.
How does billing work?
Your Credit Card or PayPal account will be charged automatically at the start of each month.
Once payment is complete we send you a tax invoice PDF directly to your email.
What if I need more hours?
If a task is likely to go over your monthly allotment we will let you know and get approval before proceeding. In these cases, the additional time will be billed at our current support rate.
Can I switch from my current Hosting Company to yours?
Yes, you absolutely can. Once you have signed up for one of our Care Packages, we can help migrate your site to our hosting servers FREE of charge.
Can I cancel at any time?
We are all about building a valuable relationship with you and your website, and although we'd hate to see you go, we know financial needs weigh on many decisions and don’t want to lock anyone in.
Request a cancellation via email, and we will immediately stop the next payment.
Can I use my own Hosting Company?
Yes you can. Although we prefer to use our recommended providers, we'll review your web hosting and talk to your hosting company to make sure it will fit your needs.
If you prefer to move your website to our Web Hosting, we offer free migration once you sign up with one of our care packages.
Why do I need website maintenance?
At K-Designs, we believe that it cost more to fix than it does to maintain. Your website should be maintained on a monthly basis. If you aren’t checking in on it, you could miss potential issues, experience downtime, or even get hacked with no backup plan. This can negatively affect your website visitors and your website reputation.
What if my site is already hosted with K-Designs and I want to switch to a Care Package Plan?
That's no problem. Our current customers will have the opportunity to switch to a Care Package. The remaining months in your hosting plan will be billed at a discounted rate* until it is time for you to renew again. Once the current hosting plan has expired, you will then be charged at the regular Care Package Plan Rate that you have selected.
*The discounted rate is based on your current hosting plan
Website Care Packages
mini care package
Basic care package
tender care package
ultimate care package
MINI CARE PACKAGE
BASIC CARE PACKAGE
TENDER CARE PACKAGE
ULTIMATE CARE PACKAGE
Unused time does not rollover to the next month
Support Rate billed hourly at $65/hr.
Additional hours billed at $55/hr.
Additional hours billed at $45/hr.
Additional hours billed at $45/hr.
Website Checkup & Review
Video Tutorials & Training
Core Software & Plugin Updates
File & Database Backups
Site Uptime Monitoring
Monthly Health & Analytics Reports